Kvesti.lv Terms and ConditionsLast updated June 29th 2019
The company you are contracting with is KVESTI LLC, a company established in the Republic of Latvia, with a company number 40103960612 and registered address Riga, Latvia, Lugazu street 4-3.
Any modifications made in these Terms and Conditions will be reflected through the “Last updated” date at the top of these Terms and Conditions. Your continued access to use this Site and Services constitutes your acceptance of the amended terms. Based on our sole discretion we may ask you to acknowledge your acceptance of the changes through an electronic click-through. If the modified Terms and Conditions are not acceptable to you, you must not use the Site or the Services provided through it.
Please note that different Service Providers may also have applied an age restriction for using their services. Therefore, before booking a room, check the possible age limit and Service Providers recommendations for the suitability of the service for you and/or your companions. Kvestiriga takes no liability for the condition, legality or suitability of the service provided by the Service Provider to you.
Kvesti - owner of the online platform kvesti.lv . Also referred to as “we”, “us”, “our” etc.
Site – kvesti.lv website or other used application.
Service - when marked with capital “S”, means the online platform provided by Kvestiriga, also online reservations, customer service requests etc; when marked with lower ”s”, means the service provided by different Service Providers, who have listed their Rooms in Kvestiriga platform for booking.
Service Provider - a legal entity who owns the Room and has listed it for booking in kvesti.lv online platform.
Rooms - Escape Rooms, that are listed by the registered Service Providers and which can be booked by the Users.
Total Fee - the total amount (including taxes) payable by the User in exchange for the Escape Room visit. The fee will be displayed to the User before booking and in the confirmation of the booking.
User - a registered or unregistered user of the online platform, who can book the listed Rooms.
How to register?
To book a Room through this Site, it is not necessary to create a user Account. If a person wants to book a Room without creating an Account, the important information about the person (User) has to be provided. To list a Room on this Site, you have to contact our support
Best Price Guarantee
kvesti.lv offers the following “Best Price Guarantee”. If you have booked an escape room through kvesti.lv and then show us that you could book the escape room for the same date and time at a lower rate that is viewable and bookable on another website, we will return you the difference by sending funds to your bank account.
Submitting a Claim
Please collect the following information before submitting a claim by email to [email protected]
- Your kvesti.lv Booking ID.
- The address of the website where you found the better rate.
- The name of the escape room, city.
- You can attach up to three screenshots of the competitor site in which the escape room availability, promotion type and escape room price for the required date and time are clearly indicated.
- PLEASE NOTE: You don’t need to make a booking on the competitor website, just show us the comparison
Best Price Guarantee Terms and Conditions
The following conditions must apply:
- Same escape room
- Same number of players
- Same date and time
- Same advance purchase requirements, prepayment and deposit requirements (if any)
- Same cancellation and amendment policies
- The escape room must be available for instant confirmation at the time our agents check availability
The “Best Price Guarantee” does not apply to reservations offering third-party loyalty program rewards or unpublished rates, such as:
- Private rates
- Packaged or promotional rates
- Escape rooms sold as part of a travel package
- Rates that are not available to the general public, which include:
- Corporate discount rates
- Group or meeting rates
- Any rates requiring membership
- Loyalty programs
- Any organization with rates intended for a specific group of individuals and are not meant for the general public
- kvesti.lv has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same escape room, number of people, date and time, and that it meets all Terms, Conditions, and Claims processing requirements.
- Our “Best Price Guarantee” cannot be combined with other offers or promotions.
- kvesti.lv reserves the right to amend, revise, supplement, suspend or discontinue the “Best Price Guarantee” at anytime.
- Any questions regarding claims should be directed to our Customer Service team.
Booking a Room
Each Room listed in kvesti.lv platform is open for booking and in case of a booking being submitted, the Service Provider gets an instant confirmation from kvesti.lv. Booking confirmations go directly to the User and the Service Provider and the following data, but not limited to, will be shared:
- information about the Room which had been booked: specific Room, date and time;
- the first and last name of the User;
- the telephone number and the e-mail address of the User;
- the name of the Service Provider;
- the telephone number, the address and the e-mail address of the Service Provider;
- important information about the booking: maximum participants etc.
- unique reference number of the booking
- information about cancelation of the booking.
The User can discontinue the booking process at every time before giving the final confirmation on the confirmation screen. Please read carefully our cancellation terms below.
Once the booking is done, a confirmation email or sms is sent to both parties - User and Service Provider.
We advise you to arrive at least 5-10 minutes before the game start. Please note, that the games start in-time and in case of your late arrival, you may not be allowed to join the game, in which case the booking is considered as canceled by the User with no refunds."
Gift cards purchase
After completing a gift card purchase, a digital gift card will be sent to customers e-mail address in PDF format. If the gift card is not received by the customer, customer should contact our support by phone +371 20662222 or e-mail [email protected]
On a gift card, there is a secret code, which must be filled in a special field when booking an escape room. An escape room game must be booked only on Kvestiriga.lv.
Customer has right to receive money back for the gift card purchase within 14 days after the card was issued, if the gift card has not been used.
To receive a refund, customer must pre-arrange a meeting time in our office at Kaļķu street 1, Riga, to write a refund statement, presenting a document (Passport or ID card) which confirms the identity of a buyer. We will transfer money to customer within 10 working days.
Billing description – If a customer buys a gift card a and uses credit or debit card as a payment method, the description in customers bank statement will appear as “HFS*kvesti.lv”
Changes, Cancellations and Refunds
Please read the cancellation policy carefully before submitting a booking. If you wish to review, modify or cancel your booking, please revert to the confirmation e-mail and follow the instructions provided there or contact kvesti.lv.
In case of “obvious errors” in our Site, kvesti.lv shall have the right to cancel or reject the booking. If the booking is already paid, the User shall get a full refund.
Also, kvesti.lv reserves the right to cancel the booking in the event of "Force Majure" or in case the Service Provider or the User has breached this Agreement.
No changes to any bookings are possible. Cancellations may be possible depending on the cancellation policy of a specific booking.
Limitation of Liability
kvesti.lv will do its best to keep the Services safe, secure and functioning properly, but does not guarantee the continuous operation of, or access to the Services. In some cases, booking updates (including the availability of the Rooms) may not appear in real time. kvesti.lv shall not be liable for any changes, interruptions, or suspensions etc deriving from security related reasons.
kvesti.lv shall not be liable for any incorrectness in the listed Rooms description and services provided by the Service Providers.
If you have any additional questions, please contact kvesti.lv directly by writing to our e-mail address [email protected]